Welcome to Help Center
Food Safety Insights (FSI)
Delivery Partner Oversight Platform (DPOP)
Admin
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General FAQ
- What keywords are used to populate COVID-19 related inspections in Monitor?
- What does the "jurisdiction" refer to?
- The health department gave my facility a great inspection grade, but the Hazel Score for it was low. Why is that?
- One of the inspections for my facility has a Hazel Score that is less than 100, but no violations are listed. What's going on?
- What jurisdictions do you collect data from?
- Why does my facility information appear misspelled/in all caps/wrong?
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FSI Basics
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The Insights Module
- Getting started with the Insights Module
- Competitive Benchmarking with the Insights Module
- What are unknown violations?
- Why does my violations export CSV export only include 3 months of data?
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Corrective Action Management
- Assigning corrective actions / response plans using bulk editing
- How to assign a Corrective Action / Response Plan
- Corrective Action Management Glossary
- How do I get started with CAM - the Corrective Action Management module?
- What is a corrective action?
- What will change in my dashboard once CAM is enabled?
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General FAQ
- Why are some of my facilities not appearing in my dashboard?
- What is the Hazel Score?
- Why is the health department inspection score difference from the Hazel Score?
- How can an inspection have a Hazel Score that is less than 100, but not show any violations?
- What jurisdictions does Hazel collect data from?
- Which jurisdictions does Hazel cover for closures?
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Guides
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Food Safety Basics
- How does inspection criteria vary across Health Departments?
- Why do re-inspections occur?
- How often do Health Departments conduct routine inspections?
- What are the reasons or occasions that a Health Department inspects a facility?
- What causes a facility closure by a Health Department?
- Why don't all Health Departments assign a grade to their inspections?